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Join the Team: California Program Manager position available

California Program Manager Position Available

We’re looking for a new member to join our team in Lake Tahoe, California. Please take a look at the job description below and let us know if you are interested. You can send a resume and cover letter to recruiter@alpenglowexpeditions.com. We look forward to hearing from you!

Company Overview:

Based in Lake Tahoe, California, Alpenglow Expeditions is a world-class guide service that believes in providing adventurers with unparalleled mountain experiences. We specialize in guided backcountry skiing, rock climbing, Via Ferrata and high-altitude international mountaineering trips and courses across the globe and in our home base of California.

We are seeking a highly motivated and dynamic individual to join our team as the California Programs Manager, running our winter backcountry program (ski, splitboard, avalanche education and snowshoeing) and our summer rock climbing, mountaineering and Tahoe Via Ferrata programming.

Job Responsibilities:

As the California Programs Manager, you will play a key role in supporting the California operations in its entirety. You will be responsible for coordinating daily tours and courses, ensure smooth operations with our guides, and deliver outstanding customer service to our clients. These responsibilities and the following list are general ideas of what the position requires, however there are scenarios in which the job may require direct input on the most simple aspects with needs arising directly from leadership at times.

This position offers a unique opportunity to contribute to the growth and success of our business while gaining valuable experience in the outdoor industry.

This position is year round, full time and in-person. Remote work is not available for this position.

Responsibilities include but are not limited to:

  • Oversee the day-to-day operations of the California program, including but not limited to working the daily front desk and assisting clients with sales inquiries, check in, check out, and any questions they might have.
  • Manage the front desk staff and schedule to ensure a smooth daily operation.
    Run weekly sales reports and distribute them to the leadership team.
    Support the recruitment, training, and supervision of the local guide team to ensure the highest quality of service and professionalism.
  • Coordinate tour itineraries, including scheduling, transportation, and guide assignments.
  • Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction throughout their journey.
  • Work with the marketing team to identify product messaging needs.
  • Oversee the effective use of company systems and software by the front desk team and guides. Manage software applications, handle updates and support, and train staff on tools and systems. Continuously monitor and enhance systems to improve efficiency for front desk, guides, and clients.
  • In collaboration with the leadership team, monitor guiding/adventure/travel industry trends and pricing to stay informed about market changes and ensure competitive position.
  • As part of the regular sales duties, manage inbound large and custom groups to include providing quotes, creating itineraries, and managing all administrative aspects of the day in the field.

Desired Qualifications:

  • Previous experience in the tourism or mountain guide industry, preferably in a supervisory or managerial role.
  • Experience managing a team of people with a common task and goal, ideally prior experience with scheduling and other staffing related duties.
  • Exceptional organizational and multitasking skills with a keen attention to detail.
  • Excellent interpersonal and communication skills to interact effectively with team members, clients, and stakeholders.
  • Proficiency in using technology and software applications relevant to the tourism industry.
  • Ability to adapt to a fast-paced environment and handle multiple priorities.
    Leadership qualities with the ability to motivate and inspire a team.
  • Problem-solving skills to address challenges and find innovative solutions.

Join our team and be part of an exciting journey as we continue to create memorable mountain experiences for our customers. To apply, please submit your resume, cover letter, and any other relevant documents to recruiter@alpenglowexpedition.com. We look forward to hearing from you!

Salary Range: $52k – $58k annually DOE