About Alpenglow Expeditions

Alpenglow Expeditions is a leader in modern adventure and expedition travel, offering premium, professionally guided courses and expeditions in Tahoe and across all seven continents. From the Tahoe Via Ferrata to 8,000-meter peaks, we aim to leverage the power of the mountains to create positive change in the world.

Every day, we get to be a part of that process. Our guides run expeditions from Ecuador to Everest, and our front desk team is part of the same team.

Front Desk Lead | Year-Round | Starting at $23/hr

As Front Desk Lead, you’ll be the first face our guests see, checking them in, shuttling them up to the Via Ferrata, and helping future guests find the right adventure. You’ll also be the person the rest of the front desk staff looks to when questions come up, and the right hand to our California Programs Manager across the wider operation.

It’s a full-time, year-round role that moves with the seasons: Via Ferrata, rock climbing, and Shasta in the summer; backcountry skiing, AIARE avalanche courses, and snowshoe tours in the winter. No two weeks look the same, and the person in this seat is comfortable owning both the front-of-house experience and the behind-the-scenes systems that make a busy day run smoothly.

What You’ll Do

• Open the office and prepare for client arrival each morning
• Check guests in and make sure they’re ready for their experience
• Shuttle guests to the Via Ferrata trailhead in a 4×4 vehicle on a dirt road
• Manage incoming calls and client email inquiries throughout the day
• Help guests decide which course or experience fits their goals
• Be a knowledgeable and welcoming resource for everyone who comes through the door
• Keep the office stocked, clean, and dialed while delegating daily tasks to the front desk team

Team Leadership

• Maintain gear, booth, and medical backstock inventory, and help manage the seasonal office switchover between summer and winter setups
• Keep program dates, pricing, and content current on the website and in Flybook
• Support guide scheduling and availability tracking, making sure trips are staffed with qualified, confirmed guides
• Manage incoming calls and client email inquiries throughout the day
• Help coordinate Shasta logistics: pre-trip Zoom meetings, food and gear packing lists, shopping, and trip pack-out
• Support AIARE roster uploads to AVtraining.org and recordkeeping
• Help run Alpenglow’s events and booths where the goal is great guest experiences and collecting emails
• Assist with group sales coordination: tracking inquiries, payments, add-ons, and event sheets

What We’re Looking For

• 2+ years of customer service, hospitality, or guest-facing experience, ideally with some leadership or shift-lead responsibility
• Strong organizational skills and the ability to stay focused through a busy, interrupt-driven day
• Comfort with digital platforms and standard office tools (Gmail, Microsoft Word, Excel); experience with booking or scheduling software is a plus
• Clean driving record and willingness to learn to operate a 4×4 vehicle on dirt roads
• A self-starter who can delegate, follow through, and communicate clearly both up and down the chain
• Availability to work year-round, including weekends and holidays during peak season

Bonus Points

• • AMGA Single Pitch Instructor (SPI) certification: if you have it, please tell us. It’s a meaningful credential in our world, and we’ll take notice.
  • A background or genuine interest in climbing, skiing, or mountain culture

Interested?

Send a resume and cover letter to recruiter@alpenglowexpeditions.com. Reach out with any questions, we’re looking forward to adding someone to the team.