1. We reserve the right to cancel any trip at any time. Reasons for cancellation might include (but are not limited to) natural disasters or inadequate enrollment. If we cancel a trip prior to its start for low enrollment, we fully refund your payments. If we cancel your trip prior to its start due to natural disasters or other reasons of that nature, we will refund all but non-recoverable costs. Changes to a trip itinerary made by our guides for any reason do not constitute a cancellation, and no refunds will be made in this case.
2. If you cancel your trip more than 30 days prior to departure, Alpenglow Expeditions will refund your payment minus a 25% cancelation fee, or the option to rebook to another available date with 100% credit. Cancellations between 10 and 30 days prior to the course start, you may reschedule with a 25% rebooking fee. Inside of 10 days, there are no rebookings or refunds. In light of this, Alpenglow Expeditions highly recommends purchasing trip insurance to protect yourself in the event that you are unable to attend.
3. On any trip, our guides reserve the right to remove any person, for any reason. These reasons generally stem from a person jeopardizing the safety of themselves or another team member. This includes a person who is not physically able to climb or ski/ride at the level necessary for the chosen objective. In all these cases, there are no refunds whatsoever, and the client will be responsible for any additional costs incurred in leaving the trip.
4. Travel in the mountains can be difficult at times. Winter weather can have a significant impact on travel times, with temporary road closures, chain control, traffic, and slow driving conditions, poor visibility, and other issues all possibly contributing to delays. Additionally, there is a certain amount of inherent risk involved with winter driving, we recommend that all participants take the time to be prepared for unforeseen circumstances or delays. As these issues are a normal part of mountain travel, Alpenglow will not cancel courses due to challenging travel conditions.